Terms of Service

Last updated: October 16, 2026

Agreement

These terms are between you and LEVELD.IO LLC ("leveld," "we," "our," or "us"). They cover the leveld.io website and the app.leveld.io platform (together, the "Service"). By using the Service you agree to them. If you do not, do not use the Service.

Eligibility and your account

  • You must be at least 18 years old
  • One account per person. Give accurate information and keep it current
  • Keep your credentials to yourself. You are responsible for what happens under your account, and you agree to tell us at security@leveld.io if you think someone else has used it
  • Your screen name is generated at signup. You may change it once every 90 days. Names you have used are reserved for 365 days. Do not pick a name that impersonates another person or organization

We may suspend or close accounts that break these terms or that we reasonably believe are being used fraudulently.

What leveld is

leveld is a career development service for GRC engineers. It includes a work-style assessment and the Professional DNA profile built from it, a role ladder and a personal role path, an AI coach called Gary, a Skills Lab of graded exercises, and anonymous member pay data. Features and limits by tier are on the pricing page.

The Service is in an invite-only beta. Features will change, be added and sometimes be removed. We will tell members about material changes.

The Service does not list jobs and gives no employer or recruiter any access. We will not show your profile, scores, path, coaching history or pay data to any third party without your explicit, specific consent.

Membership and payment

  • Tiers and prices are on the pricing page. We give 30 days' notice before a price change affects an existing member
  • Trial. New members get 14 days of the Active tier without a card. After that the account is on Free unless you choose a paid tier
  • Billing. Paid tiers are billed monthly in advance through Stripe. By subscribing you authorize recurring charges until you cancel
  • Cancelling. Cancel at any time from the billing portal. It takes effect at the end of the current billing period. We do not refund partial periods except where the law requires
  • Downgrades never delete. Anything you made on a higher tier stays readable on a lower one. You just cannot create more of it
  • Lifetime. A one-time payment for Active-level membership for as long as we operate the Service. It is limited to 50 seats, closes when the beta ends, is not transferable, and is refundable on request within 14 days of purchase
  • Tax. Prices are in US dollars. Sales tax or VAT may be added where it applies

Your content and data

You own what you put into the Service: assessment answers, messages to Gary, lab submissions, profile text. You give us a license to store and process it only as needed to run the Service for you. That license ends when you delete your account, except for the audit log and anonymous pay submissions described in the privacy policy.

  • We do not use your content to train AI models, and our AI provider may not either
  • Pay submissions are anonymous by design. Once submitted, one cannot be edited or withdrawn, because we cannot tell which one is yours
  • Signals on your Professional DNA are append-only. You may dispute any signal; the outcome is recorded as a new signal, never as an edit to the old one
  • Your Professional DNA is a tool for you. It is not a credential, a certification, or a basis for any employment decision, and it is not shared with anyone
  • Lab content we write is ours. Labs written by members are governed by the contributor agreement those members sign

Gary and AI output

Gary, assessment narratives and lab grades are produced with AI models. They can be wrong. They are coaching and information, not legal, financial, employment or other professional advice, and you are responsible for what you do with them. Do not rely on AI output for a decision without checking it.

Do not put other people's personal information, or your employer's or clients' confidential material, into Gary or a lab submission. Describe the situation; leave out the names and the documents.

Acceptable use

You agree not to:

  • Use the Service for anything unlawful
  • Try to get into our systems, other members' accounts or data
  • Share, sell or transfer an account, or run more than one
  • Get around rate limits, tier limits or security measures
  • Scrape or automate access to the Service without our written permission
  • Publish challenge lab answers or submit someone else's work as your own
  • Submit false pay data
  • Impersonate anyone, or harass anyone through the Service
  • Reverse engineer, decompile or copy the Service

Intellectual property

The Service, its software, design, lab content we wrote, and the leveld name and logo are ours. You may not reproduce or make derivative works from them without our written permission. If you send us feedback, we may use it without owing you anything.

Email

While you have an account we send transactional email: verification links, one-time codes, password resets, receipts, and notices about your account or these terms. You cannot opt out of those while the account exists. We send no marketing email unless you opt in.

Ending the relationship

You can delete your account from settings at any time. It is immediate and it cancels any subscription. We may suspend or close your account if you break these terms, if the law requires it, or if we stop operating the Service. If we stop operating the Service we will give at least 30 days' notice and refund any prepaid, unused time.

Disclaimer of warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE. WE MAKE NO GUARANTEE ABOUT THE ACCURACY OF AI OUTPUT, ASSESSMENT RESULTS, LAB GRADES, THE ROLE LADDER OR PAY DATA, AND NO GUARANTEE THAT YOU WILL REACH ANY ROLE, PAY LEVEL OR OTHER OUTCOME BY USING THE SERVICE.

Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, LEVELD SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICE, INCLUDING LOST PROFITS, LOST DATA OR LOST EMPLOYMENT OPPORTUNITIES. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM THESE TERMS SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE TWELVE MONTHS BEFORE THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).

Indemnification

You agree to indemnify and hold harmless leveld and its members, officers and agents from any claims, damages, losses or expenses, including reasonable attorneys' fees, arising from your violation of these terms, your use of the Service, content you submit, or your violation of anyone else's rights.

Governing law

These terms are governed by the laws of the United States, without regard to conflict of law principles. Disputes arising from these terms or the Service will be resolved by binding arbitration, except that either party may seek injunctive relief in a court of competent jurisdiction for violations of intellectual property rights.

Severability and changes

If a provision of these terms is found unenforceable, the rest stay in force and the provision is narrowed to the minimum needed to make it enforceable.

We may change these terms. We email members at least 30 days before a material change takes effect. Continuing to use the Service after that date is acceptance of the new terms. Earlier versions: February 8, 2026 and December 17, 2025.

Contact

Legal: legal@leveld.io
Anything else: tony@leveld.io