Terms of Service

Agreement to Terms

By accessing or using the leveld website (leveld.io), the leveld platform (app.leveld.io), or the Resume Insight Portal (insights.leveld.io) (collectively, the "Service"), you agree to be bound by these Terms of Service ("Terms"). "We," "our," or "us" refers to leveld. If you do not agree to these Terms, do not use the Service.

Eligibility

You must be at least 18 years old to use the Service. By using the Service, you represent that you meet this requirement and have the legal capacity to enter into these Terms. If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

Account Registration

To access certain features of the Service, you must create an account. When creating an account:

• You agree to provide accurate and complete information
• You are responsible for maintaining the security of your account credentials
• You are responsible for all activity that occurs under your account
• You must notify us immediately of any unauthorized access to your account
• You may not share, transfer, or sell your account to another person

We reserve the right to suspend or terminate accounts that violate these Terms or that we reasonably believe are being used fraudulently.

Service Description

Job Matching Platform

leveld is a skill-based job matching platform that connects candidates with employers. Candidates can create profiles, list skills and experience, and apply for positions. Employers can post jobs, search for candidates, and manage the hiring process.

Resume Insight Portal

The Resume Insight Portal (insights.leveld.io) allows users to upload resumes, track application activity, and receive analytics on resume engagement. Features vary by subscription tier.

Beta Access

Portions of the Service may be in beta or limited access. Requesting beta access does not guarantee access to any features or services. Beta features may be modified or removed at any time.

Subscriptions and Payments

Subscription Plans

Certain features of the Service require a paid subscription. Subscription details, including pricing, features, and usage limits, are described on the applicable pricing page. We reserve the right to change pricing with 30 days' advance notice to existing subscribers.

Billing

Subscriptions are billed in advance on a monthly or annual basis through Stripe, our payment processor. By subscribing, you authorize us to charge your payment method on a recurring basis until you cancel. You are responsible for keeping your payment information current.

Cancellation

You may cancel your subscription at any time. Cancellation takes effect at the end of your current billing period. We do not provide prorated refunds for partial billing periods. Usage limits reset at the start of each billing period.

Free Tier

Free tier accounts are subject to usage limits as described on the pricing page. We reserve the right to modify free tier limits at any time.

Candidate Terms

If you use the Service as a candidate:

• You are responsible for the accuracy of your profile information, work history, skills, and credentials
• You grant us a limited license to display your anonymized profile information to employers through the platform's search and matching features
• Your identity is protected through anonymization until you choose to reveal it to specific employers
• You may rate employers based on your genuine experiences; ratings must be truthful and not defamatory
• You may block specific employers from viewing your profile

Employer Terms

If you use the Service as an employer or recruiter:

• You agree to respond to candidate applications within the time frames specified by the platform's SLA requirements
• Repeated failure to respond to applications in a timely manner may result in account restrictions or suspension
• You may not scrape, harvest, or bulk-export candidate data from the platform
• You may not use candidate information obtained through the platform for any purpose other than evaluating candidates for the specific positions they applied to
• Job postings must accurately represent the position, requirements, and compensation
• You must complete business verification as required to access certain features

Employer Accountability

leveld enforces employer accountability standards. Employers who consistently fail to meet response time requirements, misrepresent positions, or abuse candidate data may receive warnings, temporary restrictions, or permanent suspension from the platform. Employer standing scores are visible to candidates.

Resume Tracking and Analytics

The Resume Insight Portal uses tracking technology to monitor when shared resume links are accessed. By using this feature:

• You acknowledge that resume recipients are not explicitly notified that tracking is active
• Analytics data (open times, device types, approximate location) is provided for informational purposes only
• We do not guarantee the completeness or accuracy of tracking data, as email clients and security software may affect tracking pixel behavior
• Sentinel Token alerts (premium feature) detect potential resume forwarding but may produce false positives
• You agree not to use tracking data to harass, stalk, or intimidate any person

User Content

You retain ownership of content you submit to the Service (resumes, profiles, job postings, reviews). By submitting content, you grant us a non-exclusive, worldwide, royalty-free license to use, store, display, and process that content as necessary to operate the Service. This license terminates when you delete your content or account, except for:

• Aggregated, de-identified analytics derived from your content
• Content that has been shared with other users (e.g., applications sent to employers) which the recipient may retain
• Backup copies retained for a reasonable period for disaster recovery

You represent that you have the right to submit all content you provide and that your content does not infringe any third party's intellectual property or other rights.

File Uploads

When uploading files to the Service:

• Accepted file formats are limited to PDF, DOC, and DOCX for resumes and applications
• Maximum file size is 6 MB for resumes and 25 MB for verification documents
• Files are validated for format integrity; files that do not match their claimed format will be rejected
• You must not upload files containing malware, executable code, or content that violates these Terms
• Uploaded files are retained according to the retention schedule described in our Privacy Policy

Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose
• Attempt to gain unauthorized access to our systems, other users' accounts, or data
• Submit false, misleading, or fraudulent information (including fake job postings, fabricated credentials, or inaccurate profile data)
• Interfere with or disrupt the Service's operation, including circumventing rate limits or security measures
• Use automated systems, bots, or scraping tools to access the Service without permission
• Harvest, collect, or store personal information about other users except through the platform's intended features
• Use candidate data obtained through the platform to build competing databases or for purposes unrelated to hiring
• Impersonate another person or entity
• Send unsolicited communications to other users outside of the platform's messaging features
• Attempt to reverse engineer, decompile, or disassemble any part of the Service

Intellectual Property

All content on the Service created by leveld, including text, graphics, logos, images, software, and the platform's design and functionality, is our property and is protected by intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from our content without our express written permission. The leveld name, logo, and related marks are our trademarks.

Email Communications

By using the Service, you agree to receive:

• Transactional emails: application confirmations, account notifications, security alerts, and SLA notifications. These are necessary for the Service and cannot be opted out of while your account is active.
• Marketing emails: platform updates, launch announcements, and feature notifications. You may opt out of these at any time using the unsubscribe link in each email.

We honor all unsubscribe requests promptly in compliance with CAN-SPAM regulations.

AI-Powered Features

The Service includes AI-powered features such as profile coaching, job matching, and in-app assistance. AI-generated content is provided for informational purposes and should not be relied upon as professional, legal, or career advice. We do not guarantee the accuracy of AI-generated suggestions. You are responsible for reviewing and verifying any AI-generated content before acting on it.

Third-Party Services

The Service integrates with third-party services including Clerk (authentication), Stripe (payments), Resend (email), and Cloudflare (infrastructure). Your use of these services is subject to their respective terms of service and privacy policies. We are not responsible for the availability, accuracy, or practices of third-party services.

Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE MAKE NO GUARANTEES REGARDING THE ACCURACY OF TRACKING DATA, AI-GENERATED CONTENT, JOB MATCHING RESULTS, OR SKILL ASSESSMENTS. WE DO NOT GUARANTEE THAT YOU WILL RECEIVE JOB OFFERS, FIND QUALIFIED CANDIDATES, OR ACHIEVE ANY PARTICULAR OUTCOME FROM USING THE SERVICE.

Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, LEVELD SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICE, INCLUDING BUT NOT LIMITED TO LOST PROFITS, LOST DATA, LOSS OF EMPLOYMENT OPPORTUNITIES, OR DAMAGE TO BUSINESS RELATIONSHIPS. OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM THESE TERMS SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE TWELVE MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).

Indemnification

You agree to indemnify and hold harmless leveld and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from: (a) your violation of these Terms, (b) your use of the Service, (c) content you submit to the Service, or (d) your violation of any rights of a third party.

Termination

You may terminate your account at any time by contacting us. We may suspend or terminate your account if:

• You violate these Terms
• We are required to do so by law
• Your account has been inactive for an extended period
• We cease operating the Service

Upon termination, your right to use the Service ceases immediately. Data deletion follows the retention schedule in our Privacy Policy. Active subscriptions will not be renewed after termination.

Changes to Terms

We reserve the right to modify these Terms at any time. We will notify registered users of material changes via email at least 30 days before they take effect. Your continued use of the Service after changes are posted constitutes acceptance of the modified Terms. Archived versions of previous terms are available at previous versions.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United States, without regard to conflict of law principles. Any disputes arising from these Terms or your use of the Service shall be resolved through binding arbitration, except that either party may seek injunctive relief in a court of competent jurisdiction for violations of intellectual property rights.

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect. The unenforceable provision will be modified to the minimum extent necessary to make it enforceable while preserving its intent.

Contact Us

If you have questions about these Terms of Service, please contact us at:

Legal inquiries: legal@leveld.io
General inquiries: tony@leveld.io